New downloads of Guide are temporarily unavailable while we scale our systems. For existing users, we release regular updates to improve performance and refine Guide’s responses.

Guide is free to try. After your trial, it’s just $8/month during our early access period — limited to the first 150 users. We’ll continue improving the product based on your feedback, and pricing may change in the future as we grow.

Yes — you’ll be asked to enter your credit card when starting the free trial. But you won’t be charged until the 7-day trial ends. You can cancel anytime before then and won’t be billed.

Guide runs on Windows 10 or later. You do not need any special hardware beyond a standard computer and microphone if you want to use voice commands.

Absolutely. Guide is designed to complement, not replace, existing assistive tools. You can use it alongside JAWS, NVDA, or other screen readers. Over time, many users find using Guide for navigation can save them time.

We love feedback! You can submit bug reports or feature suggestions directly through our app or by contacting our support team. We regularly incorporate user requests into our roadmap to ensure Guide evolves with the community’s needs.

Guide exists to make computers more accessible and empower people with blindness or low vision to be more independent. We believe everyone deserves the same opportunities to work, learn, and connect in a digital world.

Yes — security and transparency are top priorities for Guide. Because Guide helps navigate inaccessible content, it uses AI and automation to take screenshots and simulate mouse and keyboard actions on your Windows computer.
Screenshots are securely sent to Anthropic’s Claude, an advanced AI model, to interpret what’s on your screen and suggest or perform actions. These screenshots are not stored or used for training — and Guide does not access your files, record audio, or monitor activity outside of what’s visually on screen.

Guide is designed to help with accessibility challenges, not replace human judgment or handle sensitive tasks.
Avoid using Guide for:

• Entering passwords or sensitive personal information
• Submitting financial transactions or signing legal agreements
• Browsing secure medical, banking, or government portals
• Running unattended or automating critical workflows